Effective Date: 26 June 2025
JakimStores is committed to ensuring customer satisfaction. If you’re not fully satisfied with your purchase, we’re here to help.
Return Eligibility
We accept returns and exchanges for products purchased in Kenya, under the following conditions:
- Return Window: Products must be returned within 7 days from the date of delivery.
- Product Condition: Only items in new, unused condition, in their original packaging with all accessories, manuals, and tags, are eligible.
- Defective & Non-defective Returns: Returns are accepted for both defective and non-defective products.
Exchanges
- Exchanges are accepted within the 7-day return period.
- Exchanges are subject to product availability.
- In case of stock unavailability, you may opt for a refund or choose another item of equal value.
Return Method
You can return your item via:
- Drop-off: At our designated return drop-off point (details provided upon request).
- In-Store Return: Visit our physical location to return the item.
Refunds
Once we receive and inspect the returned product:
- Refunds will be processed within 7 business days.
- Refunds will be issued via the original payment method unless otherwise agreed.
- No restocking fees are applied.
Non-returnable Items
The following items are not eligible for return or refund (unless defective upon arrival):
- Opened or used personal products.
- Tempered with products.
Contact Us
Have questions or need assistance with a return?
Email: info@jakimstores.co.ke
Call or WhatsApp: 0748106478
Hours: Monday to Saturday, 8:00 AM – 8:00 PM (Closed Sundays)
