At JAKIMSTORES, customer satisfaction is our priority. We offer a straightforward return and exchange policy to ensure a smooth and reliable shopping experience.
Return Eligibility
- Accepted for both defective and non-defective products
- Items must be returned in new, unused condition
- Returns must be initiated within 7 days of delivery or purchase
Exchanges
- We accept exchanges for eligible products under the same conditions as returns.
- Exchanges are subject to product availability.
Return Methods
- In-store return at our location on Kenneth Matiba Rd, Nairobi, Kenya
- Drop-off at an authorized return point (details provided upon request)
Refunds
- Refunds are processed within 7 business days after the returned product is received and inspected.
- No restocking fees apply.
- Refunds will be issued through the original payment method.
Non-Returnable Items
- Items not returned in original condition
- Products returned beyond the 7-day return window
Need Help?
For questions about returns or to initiate a return, contact us at:
- Email: info@jakimstores.co.ke
- WhatsApp/Call: 0748106478
- Hours: Monday to Saturday, 8:00 AM – 8:00 PM (Closed on Sundays)